Algemene voorwaarden

I. Scope of services and of supply of goods

These General Conditions shall exclusively apply to all services and goods provided by Holland Aviation B.V. including proposals, rendering of advice and assistance as well as any other supplementary services, and to all other communications (including, but not limited to, suggestions, advice, and statements made on the Internet, in brochures, price lists, advertisements, or quotations) (hereinafter called “Works”). No amendment or addition to these General Conditions is valid unless confirmed by Holland Aviation B.V. in writing. If there is any conflict between these General Conditions and a special written agreement concluded between Holland Aviation B.V. and the Customer, the provisions of the latter agreement shall prevail. Any other terms and conditions of the Customer shall apply only where expressly accepted in writing by Holland Aviation B.V.
The scope of the Works shall be defined by the written agreement between the parties.
All goods shall be governed by the rules of the CENELEC, ICAO or FAA insofar as safety of goods is concerned. Deviations are permissible if the same safety standard will be achieved by different means. Should the Customer require the compliance with standards deviating or exceeding those listed above, the Customer is obliged to inform Holland Aviation B.V. of such requests prior to the placement of the order.
For interpretation of the trading clauses the version of the INCOTERMS valid at the date of conclusion of the contract shall apply.
Holland Aviation B.V. reserves all titles and property rights and rights originating from copyright or other intellectual property rights on cost estimates, drawings and other documents; such may not be disclosed to third parties without the prior written consent of Holland Aviation B.V.. All drawings and other documents pertaining to quotations shall immediately be returned on Holland Aviation B.V.’s request if the order is not placed with Holland Aviation B.V.. This does not apply to the extent the Customer has to disclose such drawings, documents or other information to the competent private or public authorities to obtain permissions. The Customer shall oblige each person who is involved in carrying out this contract and / or obtaining permissions to confidentiality to the extent stipulated in this Section. This sub-section I.5 shall apply accordingly to documents of Customer. They may, however, be made available to those third parties, which perform services or supplies for Holland Aviation B.V. in cases where this is permitted.
The contract shall be revised taking into account the interests of both parties, if after submitting the offer modifications of the contractual obligations are required by new or modified legal requirements or
new requirements of public authorities and inspection boards.
The version of the standards and regulations which is valid at the time of the offer shall apply.
In the event of mandatory legal regulations or applicable standards being amended or added after an offer has been submitted (hereinafter called “Changes”), Holland Aviation B.V. shall inform the Customer about the effects of such Changes on the Works. Upon the Customer’s written request, such Changes will be taken into account when supplying the Works. Changes arising from mandatory legal requirements have to be ordered by the Customer without undue delay. Holland Aviation B.V. shall be entitled to refuse the performance of the affected Works until receipt of the respective change order. Delays resulting from a missing change order shall be solely attributable to the Customer.
Any increase or decrease in costs and/or effects on the timing of the contract resulting there from shall be taken into account in favor or to the detriment of the Customer.

II. Orders and Prices

The price is as indicated on the offer. Holland Aviation B.V. is permitted to adapt such price to the evolution of its fixed and/or variable costs due to the change in the structure thereof, including raw materials, tools, goods, wages, energy, exchange rates, governmental measures of any kind, etc. as per an amount of maximum eighty percent (80 %) of the final price. In that case, the new price applies as indicated on the front side of the invoice.
Any order placed by the Customer shall be subject to Holland Aviation B.V.’s acceptance in writing by way of order confirmation.
If, during the performance of the order, other services or supplies than those initially foreseen are being required, than these will be the subject of an additional order.
Any annulment or partial annulment of an order by the Customer, even if occurring before the confirmation by Holland Aviation B.V., must be done in writing. The annulment is valid only upon written acceptance by Holland Aviation B.V. In case of annulment or partial annulment of the order by the Customer, even before the confirmation by Holland Aviation B.V., a fixed sum of ten percent (10%) of the total price of the order is due by the Customer. This payment covers the fixed and variable costs and the loss of profit incurred by Holland Aviation B.V..
There is no minimum order amount.

III. Retention of title and transfer of property

The Works shall remain the property of Holland Aviation B.V. until each and every claim against the Customer, to which Holland Aviation B.V. is entitled on account of the business connection, has been duly satisfied (hereinafter called “Retained Goods”). Processing of the Retained Goods will be carried out for Holland Aviation B.V. in its capacity as manufacturer. Goods processed shall be considered Retained Goods.
The Customer shall be allowed to sell the Retained Goods to purchasers exclusively in the normal course of business and only as long as the Customer is not in arrears with payments to Holland Aviation B.V. and provided that the purchaser agrees to a transfer of ownership to it only, if the purchaser has satisfied its payment obligations and that the payment claims resulting from the sale are transferred to Holland Aviation B.V.. The Customer shall not be entitled to any other disposals with regard to the Retained Goods.
The Customer shall for his own account insure the Retained Goods against all risks of theft, breakage, fire, water or other damage for the duration of his obligation towards Holland Aviation B.V. and shall provide proof thereof on request. He shall assign all rights of the corresponding insurance contracts irrevocably to Holland Aviation B.V. until his obligations towards Holland Aviation B.V. are completely satisfied.
Goods stored at Holland Aviation B.V. as repaired by Holland Aviation B.V. must be collected by the Customer within one month following notification by registered mail by Holland Aviation B.V. giving the Customer notice to come and collect his goods. The Customer, who fails to collect his goods within the above mentioned month, renounces all rights on these goods and transfers automatically to Holland Aviation B.V. the ownership of those goods. As of the expiry of the above mentioned month, Holland Aviation B.V. will have the right to dispose freely of such goods without any obligation to compensate the Customer or to distribute the profits of such disposal to the Customer.

IV. Conditions of payment

Payments shall be due and paid as indicated on the invoice. Unless specified otherwise, the payment period shall run from the invoice date, and payment must be received prior to the expiry of the payment period.
If no payment period is stated on either the price quotation or the invoice, payments shall be effected no later than thirty (30) days after receipt of invoice.
Any amount that remains unpaid at the expiry date will automatically and without notice be subject to a late payment interest equal to one percent (1%) per month, whereby a part of a month is considered as a whole month.
Delay in payment will automatically entitle Holland Aviation B.V. to suspend any pending orders in progress.
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Any costs, including legal expenses,which Holland Aviation B.V. incurs in recovering overdue debts, shall be carried by the Customer.
The prices are EXW excluding packing,freight, insurance and any other additional charges (storage, inspection by third parties, etc.).
Instead of invoicing packing material separately, Holland Aviation B.V. may request that the packing material be returned charging user and deposit fees.
Unless otherwise agreed, if Holland Aviation B.V. has undertaken the assembly or erection, the Customer shall bear in addition to the agreed price all necessary incidental expenses, e.g.travel expenses, transport cost for the hand tools and the personal luggage.
In addition to the agreed prices the value added tax will be invoiced at the then applicable rate. In the case of exportdeliveries, any and all taxes, customsduties and other public charges payable by Holland Aviation B.V. abroad shall bereimbursed by the Customer.
If a tax Deduction is required by law tobe made by the Customer, the amount ofthe payment due from the Customer shall be increased to an amount which(after making any Tax Deduction) leavesan amount equal to the payment whichwould have been due if no TaxDeduction had been required. Taxmeans any tax, levy, impost, duty orother charge or withholding of a similar nature (including any penalty or interestpayable in connection with any failure to pay or any delay in paying any of the same). Tax Deduction means adeduction or withholding for or on account of tax from a payment under these Conditions.

V. Period for supply and performance of services or goods

With the exception of express and written contractual agreements, anydeadlines for delivery are to be regarded as indicative. Notwithstanding the provisions of sub-section V.5., in no case shall the failure to meet a deadline formthe basis of any contractual liability upon Holland Aviation B.V. nor will it create any entitlement to compensation of anynature whatsoever.
Any event beyond the control of Holland Aviation B.V. or which could notreasonably have been foreseen whenthe contract was drawn up (hereinafter called “Force Majeure”), results in the suspension of the imperative delivery deadline for the entire period during which that Force Majeure event rendered delivery within the agreed deadline impossible.
If delivery is delayed as the result of an event which occurs due to an act or omission of the Customer, regardless ofits cause, the Customer shall automatically be liable to Holland Aviation B.V. for interest as a result ofthe delay. In addition, a storage indemnity equal to a half percent (0.5%) per month begun, calculated on the
value of the Works concerned shall be payable.
If a binding deadline for delivery isexpressly agreed to in writing and Holland Aviation B.V. is solely and directly responsible for a late delivery and the Customer can prove that itsuffered a loss from such delay, the Customer shall be entitled to liquidated damages of a half percent (0.5%) of the value of the Works not delivered orperformed per week of delay. The total aggregate amount of liquidated damageswill, however, in no event exceed five percent (5%) of the value of the delayed Works. Customer’s claims for damagesdue to delayed Works as well as claimsfor damages in lieu of performance exceeding these limits are excluded in all cases of delayed Works, even upon expiry of a time set to Holland Aviation B.V. to effect the Works. Liquidated damages pursuant to this sub-section V.4. shall be the exclusive remedy of the Customer for late delivery.
After three (3) months of delay byHolland Aviation B.V. the Customer may cancel the contract. The same rightapplies to Holland Aviation B.V. if the Customer is in delay with its paymentobligations for three (3) months.
Any right of cancellation the Customer or Holland Aviation B.V. are entitled to shall apply in principle exclusively to the part of the contract not yet fulfilled.
Partial deliveries are allowed.
Holland Aviation B.V. should be notified by registered letter of any damage notcaused by carriage and of visible defects. This shall be done within 14days after delivery. Default of such notification shall have as consequence an exemption of the liability of Holland Aviation B.V.
The Customer agrees that Holland Aviation B.V. is not qualified or equipped to efficiently handle asbestos containing materials, radioactive materials, or other regulated contaminative or dangerous or toxic materials (hereinafter “ToxicMaterials”) for disposal, since the Contractor has managed in recent yearsto avoid Toxic Materials in its products.Accordingly, prior to commencement ofwork at any site under these General Conditions, the Customer will certify thatthe work area, which in particular includes the ambient air of such area,associated with Holland Aviation B.V.’s’ scope of work under these General Conditions, is free of Toxic Materials. In case that during execution of any workon site Holland Aviation B.V. would identify Toxic Materials in parts or equipment of the Customer’s facilities,then Holland Aviation B.V. shall be entitled to suspend work in affected areas and the Customer shall, at itsexpense, order removal and final disposal. Should the removal or disposal of said Toxic Materials on behalf of the Customer still affect cost or time ofperformance of the works, Holland Aviation B.V. shall be entitled to anequitable adjustment in schedule, price and other pertinent contractually agreed provisions.

VI. Transfer of risk

The risk for loss or damage of the Worksdelivered by Holland Aviation B.V. shall pass onto the Customer with the loading of these Works onto the means oftransport of the carrier entrusted with the transport. Every care shall be taken in packing. Shipment shall be carried outto the best of Holland Aviation B.V.’sjudgement. At the request and expense of Customer, Works shipped can be insured by Holland Aviation B.V. againstbreakage, damages in transit or fire. In the event the Works are erected byHolland Aviation B.V. the risk for loss or damage of the Works shall transfer upon its acceptance pursuant to Section VII. If shipment is delayed at the request ofCustomer or for reasons withinCustomer’s responsibility, risk shall passto Customer for such period of delay.Holland Aviation B.V. however undertakes to effect at Customer’sexpense such insurances as requested by Customer.

VII. Acceptance

Immediately upon receipt of the Works, the Customer shall conduct a thorough inspection of these Works in order to check their conformity with the agreed specifications, the existence of anydamage and the lack of any parts. In the event that the Customer is of the opinion that the Works are unsatisfactory, the Customer shall make a claim in writing within fourteen (14) calendar days after the date of receipt of the Works. If the Customer fails to submit a claim withinthis period, the Customer will be deemed to have accepted the Works.
In principal the Works may not be used prior to acceptance. Should the Customer use the Works prior to acceptance and outside any agreed trial use without the explicit written approval of Holland Aviation B.V., the Works shall be deemed accepted upon commencement of such use.
Notwithstanding rights pursuant to Section IX., the Customer shall not be entitled to withhold the acceptance or make a claim as per sub-section VII.1.because of insignificant defects.

VIII. Warranty

Holland Aviation B.V. is exclusively liable for performance in terms of the warranty against hidden defects subject to the conditions and limits set out below after the sold Works have been delivered.2.Any claims based on hidden defects must be notified by means of registered mail within twelve (12) months after the date of delivery. After that period, no action will be taken in response to any claim of any kind based on hidden defects. If a claim under the warranty is made within the period allowed, Holland Aviation B.V. may at its discretion either repair items delivered and acknowledged as defective or replace them, wholly or in part. In no case shall a claim under the warranty constitute grounds for cancellation of the sale except in the
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case set out below. If the hidden defect renders it impossible to repair the equipment or replace it, wholly or in part, the sale shall be cancelled on the request of the Customer who is not entitled to any claim for damages.
The contractual warranty period applies for a period of twelve (12) months after installation, and at the latest for a period of twenty-four (18) months after ex-works delivery. Claims under the contractual warranty must be notified by means of registered mail within such allowed period. After this period, no action will be taken in response to any claim of any kind based on the contractual warranty. If the claim under the warranty is made within the period allowed, Holland Aviation B.V. may at its discretion either repair items delivered and acknowledged as defective or replace them, wholly or in part. In no case shall a claim under the contractual warranty constitute grounds for cancellation of the sale except in the case set out below. If the defect renders it impossible to repair the equipment or replace it, wholly or in part, the sale shall be cancelled on the request of the Customer who is not entitled to any claim for damages. The contractual warranty period for replaced equipment expires at the same time as the period applicable to the original warranty on the original delivery.4.Holland Aviation B.V. shall not be liable for a defect a) if the Customer or a third party carries out modifications or repairs to the Works delivered without prior authorization from Holland Aviation B.V.,b)if the Customer has not immediately taken all appropriate steps to mitigate a damage caused by a defect, c) if the Customer prevents Holland Aviation B.V. from remedying a defect, d) if the Customer used the Works for any other purpose than the purpose for which they were designed, e) if the Customer failed to install and incorporate any enhancements provided by Holland Aviation B.V. which corrects such defect, f)in the case of sub-section V.7 or g) ifthe Customer did not inform Holland Aviation B.V. in writing of the defectwithin the requested timeframe followingthe discovery of the defect.
The warranty does further not cover consumables (lamps, etc.) insignificantdeviations from the agreed condition ofthe Works, insignificant impairment ofusability, natural wear and tear or damage arising, after the transfer of risk,from improper or negligent handling ormaintenance, excessive strain,unsuitable operating materials, defective construction works, inappropriate construction grounds or from particular external influences (e.g. chemical,electrochemical or electrical as well astemperature and atmospheric influences) not assumed under the contract, as wellas non-reproducible software errors.
The warranty for software extended bythe Customer via an interface provided for this purpose by Holland Aviation B.V.is limited up to such interface.
New parts, which are not manufactured by Holland Aviation B.V., fall only under
the original equipment manufacturer’s warranty.
Any and all further or other claimsagainst Holland Aviation B.V. other than those regulated in this Section VIII.because of a defect including but notlimited to any express or implied warranties are excluded.
The Customer will grant Holland Aviation B.V. an adequate time period, whichHolland Aviation B.V. must consider reasonable, to remedy the defect. In case of refusal by the Customer, the latter cannot invoke Holland Aviation B.V.’s liability.
All tests necessary within the frameworkof the supply of the Works, whether or not they are demanded for by the Customer, shall be executed at the Customer’s risk and at customer expenses where they exceed standard tests.

IX. Intellectual property rights

All rights, title and interest in all intellectual property rights including butnot limited to patents or copyright(hereinafter referred to as Intellectual Property Rights) relating to the Worksremain with Holland Aviation B.V. and cannot be transferred to third partieswithout the prior written consent ofHolland Aviation B.V.. Holland Aviation B.V. grants the Customer the non-exclusive, non-transferable personal right to the use of software, drawingsand other technical and commercial documents delivered to it under the contract.
Such documents and software whichcontains Intellectual Property Rights may only be used for the agreed purposesand may only be copied or passed on to third parties with the specific written consent of Holland Aviation B.V..
Holland Aviation B.V. shall in the eventof an infringement of Intellectual Property Rights claimed by a third party towardsthe customer either replace the Worksthat are subject to the infringement by Works that are not infringing or recover the Works and reimburse the price to the Customer. This Section shall constitute the entire and full liability of Holland Aviation B.V. in the event of an infringement of Intellectual Property Rights.

X. Assignment

The Customer shall not be entitled to assign this Contract as a whole or individual rights or obligations thereof to a third party without Holland Aviation B.V.’s prior written approval.
Holland Aviation B.V. shall be entitled to assign the whole Contract or a part of itto an affiliated company (“Affiliate”), i.e.any company, corporation or other legal entity (“Company”) which directly or indirectly is controlled by Holland Aviation B.V., controls Holland Aviation B.V. or is controlled by a Company whichdirectly or indirectly controls Holland Aviation B.V.. For the avoidance ofdoubt, a Company is directly controlled by another Company if such other
Company holds shares, quotas or voting rights importing altogether at least 50% of the voting rights exercisable at shareholder meetings, and a Company is indirectly controlled by a Company (“Parent Company”) if there is a chain of Companies beginning with the Parent Company and ending with the particular Company, linked in a way that each Company of said chain, except the Parent Company Companies, is directly controlled by one or more of the prior-ranking Companies.
Holland Aviation B.V. shall further be entitled to assign the Contract or a partof it if the duration of the obligationsarising under this Contract exceeds 18 months, unless reasonable commercial interests of the Customer would beviolated in case of such assignment.

XI.Suspension

Holland Aviation B.V. shall be entitled to suspend its performance under the Contract, if
a)the Customer is in delay with any payment for more than 30 days,
b)Holland Aviation B.V. has seriousreason to believe that, due to reasons that occurred after the conclusion of the Contract,payments will not be effected timely or in full, unless the Customer provides sufficient securities,
c) the Customer fails to perform itsobligations necessary for Holland Aviation B.V. to complete or deliver the Works, or
d)delivery and/or completion of the Works is prevented by export or other legal restrictions for more than 6 months.
In the event Holland Aviation B.V.suspends the performance of workunder the Contract in accordance withClause 17.1 or in case the Customer suspends the Contract for reasonsHolland Aviation B.V. is not responsible for, the Customer shall pay Holland Aviation B.V. for all parts of the Worksalready delivered/performed and, in addition, shall reimburse Holland Aviation B.V. all additional costs and expenses incurred as a result of such suspension (e.g. payments to subcontractors, cost of waiting time,demobilization and remobilization, etc.).Further, the Customer undertakes to return the Works or parts of the Worksupon request of Holland Aviation B.V.. Such return, the assertion of the retention of title or similar event shall not imply a termination of the Contract,unless expressly stated otherwise byHolland Aviation B.V.

XII. Return of goods; Termination

Works may only be returned for whatever reason, upon the prior written authorisation of Holland Aviation B.V.. All Works authorised for return must besent to Holland Aviation B.V. freightprepaid.
Any failure by the Customer to performany of its obligations, including as a result of liquidation, bankruptcy,suspension of payment, application for receivership, or when the Customer meets the conditions for bankruptcy, or
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any failure by the customer to meet any obligation of any kind, including failure to pay any amount on its due date, entitles Holland Aviation B.V. to terminate pending contracts with immediate effect by sending a registered letter addressed to the Customer, without Holland Aviation B.V. owing any compensation for damages. Cancellation or termination renders it obligatory for the Customer to return all equipment which has been delivered to him prior to the cancellation or termination and which has not yet been fully paid for. In such case ADB shall be entitled to claim damages of not less than twenty percent (20%) of the value of the respective contract that will be paid by the Customer upon first request of Holland Aviation B.V., notwithstanding Holland Aviation B.V.s right to claim for further damages.
In the event of this contract being terminated for reasons for which Holland Aviation B.V. is responsible, Holland Aviation B.V. shall only be entitled to payment for any work completed. TheCustomer shall have no claim for damages as far as the important reason for termination was not caused by anintentional or grossly negligent behaviour of Holland Aviation B.V.

XIII. Spare Parts

For a period of ten (10) years from the date of delivery, Holland Aviation undertakes to supply against payment all required spare parts and parts (or suitable equivalents) which are subject to wear and tear (including software). Thisexcludes components and/or components produced by third partieswhich are no longer produced and/or may not be procured on the market. Ifrequired by the Customer, Holland Aviation B.V. will offer alternative spare parts and/or solutions in such instancesso as to ensure the continued functioning of the Works. The prices of such alternative solutions may not be the same as those originally quoted.Especially if spare parts related to information technology (e.g. computers) have to be replaced by new butfunctionally equal products and if thisleads to the necessity to implement new software or to modify existing software,then the Customer shall also bear allcost related to such implementation or modification of software.
XIV.Impossibility of performance;adjustment of Contract
1.If Holland Aviation B.V. or Customer are unable to perform their contractual obligations, general legal principles shall apply, subject to the following conditions:
If Holland Aviation B.V. may be held responsible for inability, Customer isentitled to claim compensation for damage effectively suffered as a result ofHolland Aviation B.V.’s failure to comply with its contractual obligations, butHolland Aviation B.V.’s liability shall be limited to a maximum of ten percent(10%) of the value of that part of the Works which, owing to Holland Aviation’sfailure to perform the contract, cannot be put into useful operation.
Any and all further rights of the Customer shall be excluded, in particular the right
to rescind or cancel the contract or to reduce the price or to demand compensation.
Insofar as Force Majeure eventsmaterially affected the substance of the Works or have a major effect on Holland Aviation B.V.’s business, the contractshall be adjusted reasonably within good faith. If this is not justifiable from an economic point of view Holland Aviationmay terminate the contract. In any case,Holland Aviation B.V. shall becompensated for already provided deliveries accordingly. If Holland Aviation B.V. wishes to exercise this right oftermination, Holland Aviation B.V. shall inform the Customer of such intention immediately after recognizing the significance of the event; this shall apply even where in the first instance anextension of delivery period has been agreed upon with the Customer.

XV. Further claims for damages

Holland Aviation B.V. rejects all liability for potential damage as a result of a lackof supervision or maintenance, shocks,damp, corrosion, contamination, heating or as a result of the Works being used for purposes other than what they are intended for or in a way which is notaccordance with the applicable instruction manuals.
Holland Aviation B.V. shall in no case be liable for lost profits or businessinterruption, loss of data (including butnot limited to any and all costs for retrieving and restoring lost data), loss ofcontracts, loss of business, loss ofgoodwill, loss of financial interest,finance costs or any indirect,consequential or immaterial damages,irrespective of the cause of action or the legal grounds upon which such claim isbased.
Holland Aviation B.V.’s aggregate liability in connection with the scope ofapplication of these General Conditionsfor both contractual and extra-contractual damages is in all cases limited to the amount of Euro two hundred fifty thousand (EUR 250.000) or the total contract price, whichever is lower.
Any limitations of liability set forth in thisContract shall also apply for the benefitof Holland Aviation B.V.’ssubcontractors, employees, directors or agents.
Any liability of Holland Aviation B.V.under this Contract shall cease with the expiry of the warranty period of the Works.

XVI. Export Permits, Transfer ofContractual Rights and Duties

The export of Works may require e.g.due to the type or its use – an official approval (see also the indications in the order data, delivery notes and invoices).Holland Aviation B.V.’s obligation to fulfil this agreement is subject to the proviso that the fulfilment is not prevented by anyimpediments arising out of national and international foreign trade and customsrequirements or any embargos [or other sanctions].
The Customer is not permitted to transfer its rights and obligations, partly or in full,under these General Conditions to third parties without prior written permission from Holland Aviation B.V.. Similarly,permission is required from Holland Aviation B.V. in the event of a merger,splitting, contribution or selling of a lineof the business or as a whole, or any other similar action as well as in the event of a change in management.Holland Aviation B.V. reserves the rightto transfer its obligations under these Conditions in full or in part to an affiliate (for the purposes of this Section,“affiliate” means any legal entity which isdirectly or indirectly controlled by Holland Aviation B.V.) and to subcontract any ofits obligations without the necessity toobtain the customer’s consent.

XVII.Place of Performance, CompetentTerritorial Jurisdiction, Applicable Law

Place of performance for Holland Aviation B.V.’s Works is the location ofthe delivery plant. Should Holland Aviation B.V. also have to render services (e.g. erection), then the place ofdelivery shall be the location where the services are to be rendered. For the payment obligation of the Customer the place of performance shall be the pointof payment quoted in Holland Aviation B.V.’s invoice.
As far as possible, any disputes arising from or in conjunction with this contractshall be settled amicably.
Should it prove impossible to arrive at an amicable settlement, all disputes arising out of or in connection with the contract, including any question regarding itsexistence, validity or termination, shall be finally settled under the Rules ofArbitration of the International Chamber of Commerce (Paris) by three arbitratorsappointed under these rules.
The language to be used in arbitration shall be English. The seat of arbitration shall be a civil court in The Netherlands. The procedural law of this place shall apply where the Rules are silent.
The contract, or its subject matter, shall be subject to the substantive law of the Netherlands. The application of CISG (United Nations Convention on Contractsfor the International Sale of Goods(Vienna, 1980)) shall be excluded.
Compliance with legal and internal regulations is an integral part of all business processes at Holland Aviation B.V.. Possible Infringements can be reported to the compliance officer ofHolland Aviation B.V. by post or bytelephone (+31 113 613467).

XVIII Miscellaneous

If any provision of these Conditions isvoid the remaining part of these Conditions shall remain unaffected.This shall not apply if adherence to these Conditions should mean an unreasonable hard-ship to any one Party.
2.Electronic communication such as e-mail has the same evidential value as a document signed by hand.
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